2 Sisters Food Group has boosted the speed and efficiency of its accounts processing with a new system run by robots.
The food processor worked with Zensar Technologies to overhaul its Accounts Receivables cash posting and allocation process by introducing Robotic Process Automation (RPA).
Barry Spenceley, Head of Shared Services, at 2 Sisters Food Group said: “When we initiated the automation process, we were clear on the operational goals we wanted to achieve. Having seen such clear outcomes, with a clear impact on the enhanced quality of our customer service, we have the confidence to continue the path of automation within the Accounts Receivables cash posting and allocation process. The Zensar team has both the expertise and the understanding of our business to help us through the entire project.”
“It is encouraging to see the immense returns automation brings in a short time frame. Our team was focused on ensuring that the customer sees benefits early on, and I am glad to have seen us achieve this milestone. We look forward to a continued strategic relationship with 2 Sisters Food Group.” said Chaitanya Rajebahadur, Senior Vice-President and Head, Europe, Zensar Technologies.
2 Sisters said it had had the following benefits:
- Since the inception of the project, approx. 97% of tasks are automated, resulting in lean operations and time to complete task ratio
- Approx. £600 million of cash has been posted by Bots, introducing speed to the process
- The bots deployed have worked towards saving time with a 90% reduction in time taken for cash posting; this has made the entire process more efficient
- Due to the amount of cash applications posted in a short time, the analysts can work towards value added tasks such as engaging with customers and enriching the relationship
- Accuracy level has resulted in a better operational framework
- Talent is now diverted to take up more critical tasks, adding to the overall profitability