The importance of customer service and the ability to analyse on-farm data and present it confidently were the key focus points addressed by Aviagen earlier this month during the company’s 4th annual internal school, which was held in Edinburgh.
Drawing company representatives from across the globe to the Scottish capital, the week-long school also covered the skills and tools required to deliver effective solutions for customers, utilising the practical knowledge and experience of both Aviagen and external specialists in HR, finance, nutrition and veterinary science.
“Internal schools are a vital part of our ongoing professional training,” said Aviagen’s school director, Michael Longley. “We regularly host schools for customers to get the most from our products and it is just as important to ensure we are providing those customers with the best possible service. The internal schools are an investment in our own people, therefore, as well as our customers.”
At the end of the week, students were required to implement their newly gained skills by preparing a short presentation and written report for delivery to a fictitious customer’s board of directors.
The priority given to the annual school was highlighted by an appearance at the Edinburgh event by Aviagen CEO, Jan Henriksen, who delivered a presentation on what quality service means to the company’s customers worldwide.
Headline image shows Aviagen’s school “scholars” during a break from their studies in Edinburgh.