Small is beautiful: the story of St Ewe

By Rachael Porter

Being crowned Egg Packer of the Year in the 2018 Poultry Business National Egg & Poultry Awards was a huge, but welcome, surprise, for St Ewe Free Range Eggs. “We’re small compared to other packers,” says owner Rebecca Tonks. “So we were shocked, but also felt a real sense of pride,” she says.

They entered on a whim – but are clearly now glad that they did. “We think it’s important to enter awards – and we’ve won a few in the past. It helps to increase awareness of our brand and ‘put us on the map’ in what is, otherwise, a market that’s dominated by larger packers.”

Rebecca says that they expected the award, which is sponsored by Polymer Logistics, to be picked up by a much larger company. But St Ewe proved that sometimes the best things come in small packages when it wowed the competition judges with a mixture of ambition and dedication to business development and growth, as well as commitment to the wider egg producing industry.

Team effort

“It really is a fantastic achievement for us and recognition of the hard work of the entire packing centre team, which is headed up by Steve Nelson,” she says. “Without their hard work, this certainly wouldn’t have been possible. And the business wouldn’t be as successful as it is today. It’s very much a team effort.”

St Ewe Free Range Eggs, based on a small farm near Truro in central Cornwall, is a family run business. Rebecca works with her mother Christine and father Richard and they also employ 22 people.

“We have been producing free-range eggs since the early 1980s and in 2007 we decided to setup our own Lion-accredited packing centre, supplying supermarkets with regional free-range eggs,” explains Rebecca. Since then, the business has grown and now supplies four major supermarkets and many catering wholesalers throughout the UK with its multi-award-winning free-range eggs.

The Tonks have a flock of 11,000 birds and pack eggs from four other units – two others in Cornwall, one in Devon, and one in Somerset. “Our eggs are ‘regional’ – they have to be produced in the south west. It’s a West Country brand and I think that the good air in this region, because we’re surrounded by the coast, makes for good free-range conditions for the flocks – and good eggs.”

Strong branding

St Ewe has many different brands of free-range eggs and this ‘differentiation’ is achieved by feed ration. “We work closely with our feed supplier, Humphreys Feeds, which supplies bespoke diets for our flocks, enabling us and our producers to achieve excellent production from a standard hybrid bird, and, at the same time, maximise output,” she explains.

In 2016, the business installed an egg pasteuriser in the packing plant. “We can now process our own ‘seconds’ and offer extended life to our laying flocks. In turn we now supply many more companies with our luxurious liquid egg, which is used for manufacturing mayonnaise, sauces, meringues, mousses, ice creams, baking products, and protein drinks across the UK,” adds Rebecca.

Local employees

All the staff employed – both full- and part-time – at the plant are local people. And all employees are trained to be able to help in each sector of the business – from collecting eggs from the poultry houses to packing, pasteurising, loading vehicles, unit turnarounds and helping at trade shows.

“Variety is key to keeping staff interested and engaged in the business. It’s also important to invest in staff, so they feel valued. We think this helps us to retain staff and also to attract staff, when we need to take on new people.”

Rebecca says that ‘organic’ growth has also been key to the success of the business. “We made sure we could walk before we tried to run – we avoided getting too big too quickly. And we have reinvested as we have matured as a business.”

This past financial year has seen the business invest £500,000 – in a new pasteurisation plant and a second packing centre, as well as another refrigerated vehicle.

Turnover has increased by 25% a year, during the past two years. And Rebecca says that this should continue. “But we’re not just about expanding. If the opportunity and demand is there then we’ll go ahead, but we’re not expanding for the sake of it. It has to be gradual, steady and sustainable.”

“And we’ve focused on the basics of running any sound and successful business. Look after your staff, producers and customers, ensure that all communication is clear, pay bills on time, analyse your data, and think big and think positively.”

Broader view

The business has also made sure it’s been outward looking from the offset too. “We are quite small in the grand scheme of things, but as a business we give our time to the local Truro college and discuss our business and experiences and have given advice as an external advisor for its marketing degree course,” says Rebecca.

She also takes time to sit on the Cornwall Agri-Food Council board and St Ewe is also a member of an independent advisory group for DEFRA, as well as the local council and the EADRF, LEADER and local LEP funding processes.

“And our ‘Boost the Roost’ brand supports the Pancreatic Cancer charity PCUK),” adds Rebecca. “Five pence from every carton sold goes towards the charity.”

The business has also run many school visits during the past few years. This offered a real insight to the education that the general public lacks, in order to understand commercial farming. “Much more needs to be done on this front to help a wider audience understand what farming is all about on a larger scale. So this is something else that we will continue to focus on and be involved in, as a business.”

Marketing key

Marketing and innovation are key to the success of the business: “Without our innovation we would not be able to offer an interesting range of free-range eggs and we would not have been about to – or continue to – carve our own niche in the poultry industry.

“And marketing is important because an egg is not just an egg anymore. The ever-changing platform of social media has taken the marketing of our brand to another level. This keeps evolving and we never stop learning,” says Rebecca.

Future plans

Looking to St Ewe’s future, expansion is on the cards for 2019. The business is taking free-range eggs from three more regional units, comprising an additional 32,000 birds.

“Demand is up. And that’s great news for us and the producers who supply us,” says Rebecca. “The brand really helps – it’s becoming more widely recognised and things like winning this award really do help here.”

We’re also supplying a product that customers want – a wholesome, regionally produced egg. And we’re connecting with customers too. They like to know where their food comes from and they like what they see on our units, in our flocks and in our business.”

The business also needs to keep a close eye on costs and that’s why St Ewe is also looking to relocate to a bigger site to put up a purpose-built packing plant. “We need to compete with some of the larger packers, in terms of our efficiency, and that means adopting some of the latest innovative technology – the machinery and equipment – that will allow us to be more cost-effective in terms of our operation.

“If we’re going to ‘play with the big boys’ then we need more to be more automated. We know that. And we’re hoping that by 2020 we’ll have found a site and be on our way to investing in a new plant.”

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